Returns & Refunds

Return & Refund Policy
Thanks for shopping at Critters and Oddities.
If you are not entirely satisfied with your purchase, we're here to help.

DM us @crittersandoddities

Email us at crittersandoddities@hotmail.com

Returns
You have ​30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund.
You will receive the credit within a certain amount of days, depending on your card issuer's policies, etc.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs unfortunately are non​refundable.
If you have any questions on how to return your item to us, please contact us

Damaged Goods

If your goods have been damaged during shipping please contact us as soon as possible.
Send a photo of the damages, the wrapping, the box, the shipping label along with a description of what happened. 
DO NOT dispose of the box as it will need to be returned in the same box it arrived in.
We will contact you with instructions on how to return your piece and your refund.